Grievance Redressal Portal (GRP) is an online complaint redressal system that allows higher education institutions to enhance satisfaction of students, parents, teachers. A student/teacher/parent/staff of the institution can lodge complaint through the system by registering in the website. After successful registration of the complaint, the user will get a complaint ID (acknowledgment number) for the future reference of the grievance. The system automatically sends alert to the grievance cell administrator on the complaint for taking required action. Admin will forward the complaint to the officer incharge who deals with the specific complaint category. Once the complaint is resolved, petitioner will get an alert message and he/she can view reply to the grievance posted. The prime benefit of GRP is to make users get solved their problems easily by using the online complaint system.